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This is meant as a brief general guide to the act and in no way is a valid legal opinion –please consult with either the Department of Internal Affairs or your lawyer.
In brief the Unsolicited Electronic Messages Act 2007 has four key areas of compliance:
Who does the Act apply to?
The Act applies to either an individual who is physically present in New Zealand at the time of the use or an organisation that carries on business or activities in New Zealand.
What electronic messages does this Act apply to?
For the purposes of this Act, an electronic message has a New Zealand link if one or more of the following applies:
I’ve received an unsolicited commercial email from WASP’ NZ Ltd's mail server!
Contact us! All our users must abide by our ACCEPTABLE USE POLICY which specifically forbids spamming. We will take all reasonable steps to determine the senders and ensure that it does not reoccur. However please note that the Act states “A service provider does not send an electronic message, or cause an electronic message to be sent, or contravene Section 15, merely because the service provider provides a telecommunications service that enables an electronic message to be sent.”
Anti-Spam enforcement
The Department of Internal Affairs will enforce the Unsolicited Electronic Messages Act 2007 by:
Businesses and individuals are able to lay complaints about spam with the ‘Anti-Spam Compliance Unit’. The Department may investigate these complaints and take the appropriate action.
Wasp NZ uses One Fibre for our voice services, you will need an internet connection to use our VoIP solution. One Fibre is one of the most respected VoIP service providers in NZ and they are 100% NZ owned. Wasp provides limited support and cannot be held accountable for phone line issues however Wasp will check the quality of their internet service before any support requested is lodged with Onefibre.
Installation Costs: $131.00
Porting Fee: $5.00
New number $7.00
The installation cost of $49.00 charged by Wasp covers one ATA (phone router) located on site at the customers request. (City limits only). The porting charge of $5.00 applies when transferring an existing number. If a new number is generated then a $7.00 charge applies.
The installation cost quoted is for one visit only. If we have to return due to customer circumstances (no credit card available, not home, no credit available, faulty home wiring etc) we will charge for additional labour and mileage.
Number Porting (moving your existing number from your current provider to One Fibre) can take up to 10 working days. Potential disruption to your phone service can be up to 2 days (sometimes longer) is to be expected especially for unforeseen circumstances.
Our VoIP service generally won't work with satellite, and some TV receivers, this may prevent you making pay per view purchases.
While Wasp takes every effort via our internet service to ensure voice quality and phone reliability we cannot be held responsible for phone call performance. Where ADSL and VDSL connections are used WASP is not responsible for your household / business wiring, if there are any problems this is the client's responsibility to resolve. (note ADSL is a best effort services and is subject to quality of service issues when the network is under load)
The existing analogue phone can be used however we strongly advise a new cordless digital phone be used in the home environment with matching slave phone. VoIP will not work without an internet connection, if there is a power cut you will lose both phone and internet service.
You are required to pay on the 20th of every month for the service. Wasp reserves the right to switch off the internet and VoIP service if payment has not been received within 8 days of the invoice due date. All invoices will be emailed.
Locating services used by Emergency Services may not work with VoIP; you may have to inform Emergency Services of your address when calling.
If you have a monitored alarm or medical alarm it will need to be kept on an analogue line or via Chubb Security using the latest RadioNet service. Speak to your security provider for advice on IP as well. – additional charges may apply
The ATA (VoIP) router that Wasp supplies has two phone ports, only the numbers noted in the 'Phone Number' section will be ported, if you have other numbers/other lines please ensure to include these also, otherwise they will be disconnected.
Wasp NZ will not be held accountable for losses or inconvenience caused by VoIP phone line operation. The client understands that they must deal with Wasp in the first instance with regards to account enquiries and faults. We do not recommend this service for those without phone redundancy or for those that rely on 24/7 fixed phone operation.
Please read this carefully and once you agree to the terms, conditions and pricing please complete the sign up form.
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Wasp New Zealand is a Hawke's Bay owned and operated company that specialises in providing ultra-reliable, ultra-fast broadband to both Napier and Hastings city and the rural surroundings.
We are continuously expanding our rural wireless network - if you'd like to enquire about coverage or getting covered check out what you need to know here.
Web Hosting - We provide local reliable website hosting through the Data Hive. Website hosting is a service where WASP NZ provides space on our web servers for organizations and individuals to share their content to the all users of the Internet. We also have co-location where you install your own web servers to do the same.
Email Hosting - We have our email hosting solution that is based here in Hawke's Bay
Wireless Links - Link your offices across town or across your paddock with a high speed wireless links.
Who are we?
WASP NZ is a wholly New Zealand owned ISP and IT Services Company which has its origins dating back to 1989. Internet Hawke's Bay became a registered company in 1994 and in December 2007 became what we are today - WASP New Zealand.
WASP has strong relationships with a variety of IT suppliers ranging from software suppliers such as Microsoft, to hardware suppliers such as Dove Electronics and Cisco. This gives our staff the ability to successfully tailor IT solutions for everyone from home users to complex company networks. WASP NZ believes in investing in its staff, ensuring our technical and sales staff have the knowledge to support all our vendors solutions.
Our goal is to build value into the relationship we have with our customers, suppliers and people. We believe we do this by offering a broad range of choices and by going the "extra mile".
WASP is now reaching out all over New Zealand with high speed broadband and Digital Voice Services.
Here we are at the road to nowhere Ngawi fishing village at the bottom of the North Island. It is one of our most remote locations in the country. It is a spectacular and histrionically rugged part of the country. It is a must see destination and one that WASP is working hard to support.
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WASP NZ
Freephone 0800 STINGER / 0800 784 6437
PO Box 102011
North Shore Mail Centre
Auckland, 0745
After Hours Support:
5pm to 7pm Monday to Friday
10am to 4pm Saturdays & Public Holidays